Experienced technical response
Discuss operational or technical questions with a team familiar with muon imaging systems and field deployment.
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Optional service · presently available
Muon Technical SupportStandard Tier
Practical technical support when your investigation needs an experienced response.
Key specifications
- Standard tier presently available
- UK business hours, Monday–Friday
- Initial response within three business days
Technical Details
Standard Reachback provides remote access to Geoptic technical specialists for routine technical queries and planned support. It assists deployed personnel with equipment operation, basic diagnostics, data quality, software guidance, interpretation and operational decision-making.
Service Level
- Support hours: UK business hours, Monday to Friday
- Initial response target: within three business days
- Technical engagement target: within one business day
- Support: basic remote diagnostics, review of supplied logs and data, standard software guidance and equipment fault advice
- Reporting: ticket closure record
Reachback supplements, rather than replaces, competent personnel at the deployment location. Response targets mean acknowledgement and commencement of triage rather than guaranteed resolution.
Key Benefits
Clear project continuity
Keep a clear support route available throughout the included service period.
Muon Technical Support Tiers
Choose the reachback tier that matches your operational requirements. Standard is presently available; Enhanced and Mission Critical are planned future tiers.
Next Steps
Select the Standard Tier with your instrument configuration and we will confirm the support arrangements with your quotation.