Geoptic

Service Options

Extend your muon imaging system with practical support for planning, deployment, ownership and ongoing monitoring.

Our service options are designed to help project teams make confident decisions, keep equipment operational and maintain a clear technical route throughout an investigation.

Muon Technical Support

Reachback gives deployed teams a clear route to Geoptic technical specialists for equipment operation, diagnostics, data quality, software guidance, interpretation and operational decisions. Choose the level of availability and response that matches the demands of your project.

Standard

Planned; not presently available. Intended for routine technical queries about equipment operation, basic diagnostics, data quality and software guidance during UK business hours.

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Enhanced

Planned; not presently available. Intended for operational deployments needing faster technical response, extended agreed coverage, a named technical lead and expert review of detector data.

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Mission Critical

Available as part of a Geoptic-supported deployment with embedded staff. Provides priority escalation to a designated technical specialist and incident coordination during agreed deployment windows.

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Equipment Protection

Extended Warranty provides additional protection for your detector investment beyond the standard warranty period, helping make eligible repair, shipping and associated support costs more predictable.

Extended Warranty

Available now. Two-year extended cover for eligible minor and major repairs, including shipping and associated support. Geoptic will confirm equipment eligibility and coverage terms with the quotation.

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Ongoing Monitoring

Remote Monitoring supports investigations where conditions need to be observed over time. Geoptic installs and operates a suitable detector configuration, tracks the measured response and provides regular reporting for the monitored site.

Remote Monitoring

Available for suitable leased systems. An installed muon imaging system records measurements over time to track density variations in and around the structure. Monthly reports summarise the measurements and observed trends. Priced per monitored site, per month.

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Choose the right level of support

Currently available: Mission Critical Reachback as part of a Geoptic-supported deployment with embedded staff, Extended Warranty and Remote Monitoring for suitable leased systems. Standard and Enhanced Reachback are planned and not presently available.

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