Rapid operational support
Designed for deployments where faster access to expert assistance is important.
Optional service · planned future tierComing Soon
Muon Technical SupportEnhanced Tier
Faster expert support for operational deployments.
Key specifications
- Not presently available
- Extended support during agreed deployment periods
- Target initial response within two hours
Technical Details
Enhanced Reachback is intended for operational deployments where rapid expert support is required. This planned future tier would provide a named technical lead and backup, full remote diagnostics, expert review of detector and acquisition data, deployment-specific technical advice and incidents tracked through to resolution.
Service Level
- Support hours: extended hours, for example 07:00–22:00, seven days per week during agreed deployment periods
- Initial response target: within two hours
- Technical engagement target: within four hours
- Support: full remote diagnostics, expert data review, software troubleshooting and hardware diagnosis
- Reporting: incident summary for significant events
The service level controls availability and response time, not the technical competence of the answer. Enhanced Reachback would supplement, rather than replace, competent personnel at the deployment location.
Key Benefits
Tracked incident response
Significant incidents would be followed through to resolution with a named technical lead.
Muon Technical Support Tiers
Choose the reachback tier that matches your operational requirements. Standard is presently available; Enhanced and Mission Critical are planned future tiers.
Next Steps
Enhanced Reachback is not presently available. Contact Geoptic to discuss future availability and deployment requirements.